veloPrivacy Policy

This page describes what we collect when you use velo and how we keep that data protected. When you open a velo account, log in on your Android app or iOS browser, deposit funds through DANA or a e-wallet virtual account, or place a bet on Liga 1, we gather certain information. We handle that data according to this policy and applicable local law.

Our velo platform processes your personal information to verify your identity, process your payments, deliver our gaming services, and comply with regulations. We encrypt your data in transit and at rest, limit access to authorized personnel, and do not sell your information to third parties. You retain rights over your data, including the ability to request access, correction, or deletion within the bounds of legal obligations.

This policy explains our data practices in plain language. If you have questions about how we handle your information or your rights regarding your velo account data, our support team is available to help.

What data we collect at velo

We collect different categories of information depending on how you use velo. When you register, we collect your email address, phone number, name, date of birth, and a government-issued ID. This is part of our KYC (Know Your Customer) verification, which we conduct to comply with local regulations and prevent fraud. We also collect proof of address, such as a utility bill or bank statement, during verification.

When you use velo, we log your activity. This includes the games you play, amounts you deposit and withdraw, your betting history, and your account balance at any given time. We collect information about your device—whether you're on Android or iOS, your device type, and your IP address. We also collect cookies and similar tracking data to remember your login session and improve your velo experience. If you contact our velo support team, we keep records of your communications for quality assurance and dispute resolution.

We collect payment information when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts from mobile banking, local payment, online payment, or e-wallet. We do not store your full payment card details. Instead, we work with payment processors who handle that sensitive data securely on our behalf.

How we use your velo data

We use your personal information for several purposes. First, we use your ID and address to verify your identity and comply with anti-money-laundering regulations. Second, we use your email and phone to maintain your velo account, send you important account notifications, and enable password recovery. Third, we use your transaction history to process your deposits and withdrawals, detect fraud, and provide you with account statements. Fourth, we use your activity logs to improve our velo platform, understand user behavior, and develop better games and features.

We do not use your information to profile you for marketing purposes beyond our velo platform. We do not share your velo account data with advertisers or data brokers. We may contact you via email or phone with updates about velo service changes, security alerts, or account status updates, but we do not send unsolicited marketing messages without your consent.

Third-party data processors and your data location

Our velo platform works with third-party service providers to deliver our services. Payment processors handle your deposit and withdrawal transactions. Email and SMS providers send you account notifications. Cloud hosting providers store your account data on servers that may be located outside your jurisdiction. Identity verification providers confirm your KYC documents. We select these partners carefully and require them to protect your data with security standards comparable to our own.

Our velo servers may sit outside your jurisdiction. By opening a velo account, you consent to your data being stored and processed outside your country. However, we apply the same data protection standards everywhere we operate. Your velo account data is encrypted both in transit and at rest, regardless of server location.

Your rights and velo commitments

You have rights over your velo account data. You can request access to all the information we hold about you. You can ask us to correct inaccurate data—for example, if your address has changed, you can update your velo profile. In some jurisdictions, you can request deletion of your data, though we may retain records as required by law. You can also withdraw consent for certain uses of your data, though some uses (like transaction processing or identity verification) are necessary to operate your velo account.

To exercise these rights, contact our velo support team with your request. We will respond within a reasonable timeframe. If you believe we have mishandled your data, you also have the right to file a complaint with your local data protection authority.

Data security and access control on velo

We at velo use industry-standard encryption to protect your data. All communication between your device and our velo servers is encrypted using TLS (Transport Layer Security). Your account password is hashed using strong cryptographic algorithms, not stored in plain text. Only authorized velo employees with a legitimate business reason can access your personal information, and they are bound by confidentiality agreements.

We monitor our velo servers for unauthorized access attempts and suspicious activity. If we detect a potential security breach, we investigate immediately and notify affected users. We also conduct regular security audits and penetration testing to identify and fix vulnerabilities before attackers can exploit them.

Cookies and tracking on velo

We use cookies on our velo platform to maintain your login session, remember your preferences, and analyze how you use velo. Session cookies expire when you close your browser. Persistent cookies may remain on your device for longer periods to remember your login across sessions. We use analytics cookies to understand which velo games are popular, how long users spend on each feature, and where users may be experiencing issues.

You can control cookies through your browser settings. If you disable cookies, some velo features may not work properly. We do not use third-party advertising cookies that track your activity across other websites.

Jurisdiction-restricted data handling

Our velo platform operates only in jurisdictions where local law permits. Different regions may have different data protection requirements. For users in Jakarta, Surabaya, Bandung, or Medan, we comply with Indonesian regulations governing personal data. For users in other supported jurisdictions, we comply with applicable local law. If your jurisdiction changes or you move to a region where velo is not permitted, we will restrict your account access in accordance with local regulations.

We do not offer our services in jurisdictions where online gaming is prohibited by law. Users are responsible for verifying that their use of velo complies with local regulations before opening an account.

Contact us about your velo data

If you have questions about this privacy policy, how we handle your velo account data, or how to exercise your rights, our multilingual support team is available to help. You can reach us through live chat, email, or phone during business hours. We will respond to data subject requests and privacy inquiries within a reasonable timeframe. Our velo support team is trained to handle sensitive data requests and will verify your identity before providing access to your account information.

Summary of our velo privacy commitment

We at velo collect your personal information only to verify your identity, deliver our gaming services, process your payments, and comply with regulations. We encrypt your data, limit access to authorized personnel, and do not sell your information to third parties. Your velo account data remains yours—you can request access, correction, or deletion within legal bounds.

We use third-party processors to help us operate velo, and your data may be stored on servers outside your jurisdiction. However, we apply consistent data protection standards everywhere we operate. If you have questions about your velo account data or your privacy rights, our support team is ready to assist. You can also contact us to exercise your rights under this policy.

This privacy policy is current as of the date shown at the bottom of this page. We may update it as velo evolves or as regulations change. We will notify you of material changes by email or through your velo account. Your continued use of velo after such changes constitutes your acceptance of the updated policy.